Estimated time frame for spectacles:

Frame Only: 4-6 business days

Frame & Prescription lenses: 10-14 business days

Frame & Prescription with tint: 10-14 business days

Frame & Prescription lenses with transitions, polarisation: 10-20 business days

You must provide us with a valid prescription before purchasing prescription lenses

Please allow extra days for public holidays. Additionally, if you need your glasses urgently, please call us to get a more accurate timeframe. 

Returns:

Should you find that you are unsatisfied for any reason, please reach out to us via email with your concern. We have a 30 days satisfaction guarantee from the day you receive the order in which we will do what we can to make it right. Please note that you will be responsible for all shipping charges. We strongly recommend that you use a trackable method to mail your return. 

Please see our returns policy for more details

Feel the assurance that comes with purchasing our high-quality glasses! Enjoy a generous 2-year manufacturer's warranty1 that takes care of both frame and lens. Invest in comfort, style, and security knowing you are well-protected by a solid product warranty. Buy now, enjoy later without the worry!

1 Manufacturer's warranty only covers defects. Physical damage, wear and tear is excluded. 

After your purchase, send us an email to us requesting an itemised invoice for your health insurance claim. Please provide:

1. Order number

2. Health insurance provider name eg (Medibank, Bupa, HCF etc)

We will then email you the relevant details for you to make your claim